Privacy Policy

Effective Date: 15 August 2026 | Last Updated: 15 August 2026

1. Introduction

This Privacy Policy explains how Roxonic Private Limited, operating under the brand MINLAP ("MINLAP", "we", "us", "our" or "Company"), collects, uses, processes, stores, protects and shares personal information when you use our website, mobile application, marketplace, products and related services.

MINLAP operates a technology-enabled marketplace connecting customers with participating vendors and facilitating product discovery, ordering, payment processing, delivery coordination and customer support.

We respect your privacy and are committed to handling personal data responsibly and transparently.

This Privacy Policy should be read together with our Terms of Service, Payment Policy, Return & Exchange Policy, and Shipping Policy.

By using MINLAP, you acknowledge that you have read this Privacy Policy.

2. Who Is Responsible for Your Personal Data?

For the purposes of applicable data protection laws, Roxonic Private Limited, operating the MINLAP platform, is responsible for determining the purposes and means of processing personal data handled through MINLAP, to the extent applicable under law.

Company Details
Legal Name: Roxonic Private Limited
CIN: U62090JH2025PTC025912
Brand: MINLAP
Phone: +91 8353944900
Email: support@minlap.com

Where MINLAP uses third-party service providers to process information on its behalf, those providers may process information only for authorized purposes and subject to applicable contractual and legal requirements.

3. What Information We Collect

Depending on how you interact with MINLAP, we may collect different categories of personal information.

We aim to collect information that is reasonably necessary for the relevant purpose.

3.1 Account Information

When you create or use a MINLAP account, we may collect:

• Full name;
• Mobile number;
• Email address;
• Login/authentication information;
• Account preferences;
• Profile information;
• Date of birth where required for a specific service;
• Account activity and status.

4. Mobile Number and Authentication

MINLAP may use your mobile number for account registration, login, authentication and account security.

We may send:

• OTPs;
• Login confirmations;
• Account security notifications;
• Transactional messages;
• Order-related notifications.

OTP information is used for authentication and security purposes and should not be shared with any third party.

5. Delivery Information

When you place an order, we may collect information necessary to fulfil delivery, including:

• Recipient name;
• Mobile number;
• Delivery address;
• House/building information;
• Street/locality;
• City;
• State;
• Pincode;
• Landmark;
• Delivery instructions;
• Location information where necessary for delivery.

This information may be shared with the relevant vendor and/or assigned delivery partner to the extent reasonably necessary to fulfil your order.

6. Order Information

When you purchase products through MINLAP, we may collect and maintain information relating to your transactions, including:

• Order number;
• Products purchased;
• Product quantity;
• Vendor;
• Product price;
• Discounts;
• Taxes;
• Delivery charges;
• Order status;
• Delivery information;
• Cancellation information;
• Return/replacement requests;
• Refund information;
• Invoice information.

This information enables us to provide marketplace and post-purchase services.

7. Payment Information

MINLAP provides online payment facilities through third-party payment service providers.

Depending on the payment method selected, payment information may include information necessary for processing and verifying the transaction.

Payment processors may process information such as:

• Transaction ID;
• Payment status;
• Payment method;
• Amount;
• Bank/payment provider information;
• Other transaction-related information.

MINLAP does not intentionally store sensitive payment authentication information such as:

• UPI PIN;
• Card PIN;
• CVV;
• Complete card authentication credentials.

Payment information may be processed directly by the relevant payment gateway or financial institution.

8. Vendor Information

If you register as or interact with MINLAP as a vendor, we may collect additional business and verification information.

Depending on the applicable onboarding requirements, this may include:

• Name;
• Mobile number;
• Email;
• Business name;
• Business address;
• GST information;
• PAN;
• Business registration information;
• Bank account/payment information;
• Product information;
• KYC or verification documents;
• Other information reasonably necessary for vendor onboarding and compliance.

Vendor information may be processed for marketplace operations, verification, payments, compliance, fraud prevention and legal requirements.

9. Delivery Partner Information

If you register as or operate as a delivery partner/rider through MINLAP, we may collect information necessary for onboarding and delivery operations.

This may include:

• Name;
• Mobile number;
• Email;
• Address;
• Government-issued identification information where legally required;
• Driving licence information;
• Vehicle information;
• Bank/payment information;
• Profile photograph;
• Location information;
• Delivery activity;
• Other operational information.

Location information may be processed when necessary to assign, track or complete deliveries.

10. Device and Technical Information

When you access MINLAP through a website or mobile application, we may automatically collect certain technical information, such as:

• IP address;
• Device type;
• Operating system;
• Browser type;
• Application version;
• Device identifiers where permitted;
• Network information;
• Language and regional settings;
• Log information;
• Crash reports;
• Performance information;
• Date and time of access.

This information helps us maintain security, diagnose technical issues and improve platform performance.

11. Location Information

Certain MINLAP features may require location information.

Location information may be used for:

• Determining delivery serviceability;
• Selecting or confirming delivery locations;
• Providing delivery navigation;
• Assigning delivery partners;
• Tracking active deliveries;
• Improving delivery operations;
• Preventing fraud or misuse.

Where location access is optional, you may be able to disable location permissions through your device settings.

Disabling location permissions may affect certain MINLAP functionality.

12. Cookies and Similar Technologies

MINLAP may use cookies, local storage, sessions, pixels and similar technologies.

These technologies may help us:

• Keep you signed in;
• Maintain your cart;
• Remember preferences;
• Improve website performance;
• Understand how the platform is used;
• Detect security issues;
• Improve user experience.

Some cookies may be necessary for the operation of the platform.

You may be able to control certain cookies through your browser settings.

Disabling certain cookies may affect MINLAP functionality.

13. Information You Provide to Customer Support

When you contact MINLAP support, we may collect information contained in your communication, including:

• Name;
• Mobile number;
• Email;
• Order number;
• Complaint details;
• Photographs;
• Videos;
• Documents;
• Payment information necessary to investigate a transaction;
• Other information voluntarily provided by you.

We use this information to investigate and resolve your request.

14. Reviews, Ratings and Feedback

MINLAP may allow customers to submit:

• Product ratings;
• Reviews;
• Photographs;
• Feedback;
• Suggestions;
• Complaints.

Information voluntarily submitted through publicly visible areas of MINLAP may be visible to other users.

You should avoid publishing sensitive personal information in reviews, comments or other publicly accessible areas.

15. Why We Collect and Use Personal Data

MINLAP may process personal data for the following purposes.

15.1 Account Management

To:

• Create accounts;
• Authenticate users;
• Maintain profiles;
• Secure accounts;
• Provide account-related services.

15.2 Order Processing

To:

• Process orders;
• Confirm purchases;
• Communicate order status;
• Coordinate vendors;
• Manage fulfilment.

15.3 Delivery

To:

• Determine serviceability;
• Share necessary delivery information;
• Assign delivery partners;
• Coordinate delivery;
• Provide tracking;
• Complete orders.

15.4 Payments

To:

• Process transactions;
• Confirm payment;
• Detect payment issues;
• Process refunds;
• Investigate duplicate or failed transactions.

15.5 Customer Support

To:

• Respond to complaints;
• Investigate issues;
• Process returns/replacements;
• Resolve disputes;
• Provide assistance.

15.6 Security and Fraud Prevention

To:

• Detect suspicious transactions;
• Prevent account abuse;
• Prevent payment fraud;
• Protect platform systems;
• Investigate security incidents.

15.7 Platform Improvement

To:

• Analyse platform performance;
• Identify technical problems;
• Improve functionality;
• Understand usage patterns;
• Develop new services.

15.8 Legal and Regulatory Compliance

To:

• Comply with applicable laws;
• Respond to lawful requests;
• Maintain legally required records;
• Assist investigations;
• Protect legal rights.

16. Legal Basis for Processing

MINLAP processes personal data in accordance with applicable law.

Depending on the circumstances, processing may be based on:

• Your consent;
• Your request for a service;
• Processing necessary to provide a requested product or service;
• Compliance with a legal obligation;
• Legitimate and lawful operational purposes where permitted by applicable law;
• Other lawful grounds recognized by applicable law.

Where consent is required, MINLAP will seek consent in an appropriate manner.

17. Consent

Where MINLAP relies on consent to process personal data, consent will be requested through an appropriate notice or consent mechanism.

You may withdraw consent where applicable.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

Where a particular service requires certain information to function, withdrawing consent may make that service unavailable or limited.

MINLAP will endeavour to make consent withdrawal reasonably accessible.

18. Transactional Communications

Even if you choose not to receive promotional communications, MINLAP may still send necessary service-related communications, including:

• OTPs;
• Login alerts;
• Order confirmations;
• Payment confirmations;
• Delivery updates;
• Refund updates;
• Security notifications;
• Important account communications;
• Policy updates where appropriate.

These communications are necessary for operating the service and are generally not treated as promotional communications.

19. Promotional Communications

Where permitted by applicable law, MINLAP may send promotional communications regarding:

• Products;
• Offers;
• Discounts;
• New services;
• Promotions;
• Marketplace updates.

You may opt out of promotional communications through available unsubscribe mechanisms or by contacting MINLAP.

Opting out of promotional communications will not normally affect essential transactional communications.

20. Who We Share Personal Data With

MINLAP may share personal data with third parties where reasonably necessary for providing services or complying with law.

These may include:

Vendors
Relevant customer information may be shared with the vendor responsible for fulfilling an order.

Delivery Partners
Necessary delivery information may be shared with the assigned rider or delivery service.

Payment Providers
Payment-related information may be processed by payment gateways, banks and financial institutions.

Technology Providers
MINLAP may use third-party providers for:

• Hosting;
• Cloud infrastructure;
• Database services;
• Authentication;
• SMS;
• Email;
• Push notifications;
• Analytics;
• Security;
• Customer support.

Professional Advisers
Information may be shared with legal, accounting, auditing or other professional advisers where reasonably necessary.

Government and Law Enforcement Authorities
MINLAP may disclose information where required or permitted by applicable law or pursuant to a valid legal request.

21. Vendor and Customer Information Sharing

Because MINLAP operates a marketplace, some information must be shared between marketplace participants.

For example, when a customer places an order:
Customer → MINLAP → Vendor

The vendor may receive information necessary to prepare and fulfil the order.

Where delivery is required:
Vendor/MINLAP → Delivery Partner

The delivery partner may receive information necessary to complete the delivery.

MINLAP aims to limit information sharing to what is reasonably necessary for the relevant transaction.

22. Third-Party Service Providers

MINLAP may engage third-party providers to operate certain services.

These providers may include providers of:

• Payment processing;
• Cloud hosting;
• Database infrastructure;
• SMS;
• Email;
• Authentication;
• Maps;
• Analytics;
• Delivery technology;
• Customer support;
• Security;
• Fraud detection.

Third-party providers may process personal information according to their contractual obligations, applicable law and their own privacy practices where applicable.

23. International Data Transfers

Some third-party technology providers may process or store information outside India.

Where personal data is transferred outside India, MINLAP will take such measures as are required under applicable Indian law, including applicable restrictions, safeguards or government requirements.

24. Data Retention

MINLAP retains personal data only for as long as reasonably necessary for the purpose for which it was collected or as required/permitted by applicable law.

Retention periods may depend on:

• Type of information;
• Purpose of processing;
• Account status;
• Transaction history;
• Legal requirements;
• Tax/accounting requirements;
• Dispute resolution;
• Fraud prevention;
• Security requirements.

Some transaction or compliance records may need to be retained after account closure.

25. Account Deletion

Where available, you may request deletion or closure of your MINLAP account.

You may contact:
Email: support@minlap.com
Phone: +91 8353944900

Account deletion may not result in immediate deletion of every record.

Certain information may need to be retained where required or permitted by law, including information necessary for:

• Tax/accounting purposes;
• Fraud prevention;
• Security;
• Dispute resolution;
• Legal claims;
• Regulatory compliance.

26. Your Data Protection Rights

Subject to applicable law and its applicable commencement provisions, you may have rights concerning your personal data, including rights to:

• Obtain information about processing;
• Request correction of inaccurate information;
• Request deletion where legally applicable;
• Withdraw consent where processing is based on consent;
• Raise a grievance;
• Exercise other rights provided under applicable data protection law.

The Digital Personal Data Protection Rules, 2025 provide for clear notices and mechanisms relating to consent withdrawal, rights and complaints.

Requests may be submitted using the contact details provided in this Privacy Policy.

27. How to Exercise Your Rights

To submit a privacy request, contact:
Roxonic Private Limited — MINLAP
Email: support@minlap.com
Phone: +91 8353944900

Please include enough information for us to understand and verify your request.

For security purposes, MINLAP may request reasonable verification before processing certain requests.

28. Grievance Redressal

If you have a privacy-related complaint or concern, you may contact our designated Grievance Officer.

Grievance Officer
Name: Roshan Kumar
Designation: Grievance Officer
Company: Roxonic Private Limited
Brand: MINLAP
Phone: +91 8353944900
Email: support@minlap.com

MINLAP will endeavour to address privacy-related grievances within the timeframe prescribed by applicable law.

29. Data Security

MINLAP takes reasonable technical and organizational measures designed to protect personal data against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction;
• Other reasonably foreseeable security risks.

Security measures may include:

• Encryption in transit;
• Access controls;
• Authentication;
• Password protection;
• Logging;
• Monitoring;
• Restricted administrative access;
• Security reviews.

However, no internet-based service can guarantee absolute security.

Users are also responsible for protecting their account credentials and should not share OTPs or passwords with anyone.

30. Data Breach and Security Incidents

If MINLAP becomes aware of a personal data breach, it will take appropriate steps to:

• Investigate the incident;
• Contain and mitigate the impact;
• Protect affected systems;
• Assess the information involved;
• Notify affected persons and/or authorities where required by applicable law;
• Take corrective measures.

The applicable notification process will depend on the nature of the incident and legal requirements.

31. Children's Privacy

MINLAP is intended for individuals who are legally capable of using the platform.

MINLAP does not knowingly seek to collect personal data from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal data to MINLAP improperly, please contact us at: support@minlap.com

We will review the matter and take appropriate action where required.

32. Fraud Prevention and Security Monitoring

MINLAP may process certain technical, account, transaction and behavioural information to:

• Detect suspicious activity;
• Prevent fraudulent orders;
• Protect payment transactions;
• Detect account takeover;
• Investigate misuse;
• Protect vendors and delivery partners;
• Protect customers;
• Maintain platform security.

Where required by applicable law, appropriate safeguards will be applied.

33. Information from Third Parties

MINLAP may receive information from third parties where reasonably necessary for providing its services.

Examples may include:

• Payment providers;
• Delivery providers;
• Vendors;
• Authentication providers;
• Fraud-prevention services;
• Public or lawful sources.

The information received will be handled in accordance with applicable law.

34. Business Transfers

If Roxonic Private Limited undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, personal data may be transferred as part of the transaction where legally permitted.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

35. Links to Third-Party Websites

MINLAP may contain links to third-party websites, applications or services.

MINLAP is not responsible for the privacy practices of independent third parties.

You should review the privacy policies of third-party services before providing personal information to them.

36. Third-Party Payment Services

Payment transactions may be processed by third-party payment providers.

When you make a payment, relevant information may be processed by the payment provider according to its own policies and applicable law.

MINLAP does not request or collect your UPI PIN, card PIN or similar confidential authentication credentials.

You should never provide such credentials to MINLAP personnel or delivery partners.

37. Marketing and Analytics

MINLAP may use analytics and similar technologies to understand:

• Which features are used;
• How users navigate the platform;
• Platform performance;
• Error rates;
• General usage trends;
• Effectiveness of certain services.

Where analytics involves personal data, it will be handled in accordance with applicable law.

38. Automated Systems

MINLAP may use automated systems for purposes such as:

• Fraud detection;
• Security monitoring;
• Product recommendations;
• Search ranking;
• Service optimization;
• Operational decision support.

Where applicable law provides rights relating to automated processing, MINLAP will comply with those requirements.

39. Accuracy of Information

You are responsible for ensuring that the personal information provided to MINLAP is accurate and up to date.

Incorrect information may affect:

• Account access;
• Order processing;
• Delivery;
• Payments;
• Customer support.

You may contact MINLAP to request correction of inaccurate personal information.

40. Data Minimization

MINLAP seeks to collect and process information that is reasonably relevant to the services being provided.

We do not intend to collect sensitive personal information merely because it may be technically possible to do so.

Where information is not required for a legitimate purpose, MINLAP may avoid requesting it.

41. Changes to This Privacy Policy

MINLAP may update this Privacy Policy from time to time due to:

• Changes in services;
• Changes in technology;
• Changes in data practices;
• Changes in applicable law;
• Regulatory requirements;
• Security improvements.

The latest version will be published on the MINLAP website.

The Last Updated date at the top of this page indicates the latest revision.

Where required by applicable law, MINLAP will provide additional notice or seek consent for material changes.

42. Contact Us

For questions relating to this Privacy Policy or MINLAP's data practices:

Roxonic Private Limited
Brand: MINLAP
CIN: U62090JH2025PTC025912
Phone: +91 8353944900
Email: support@minlap.com

Grievance Officer
Roshan Kumar
Email: support@minlap.com
Phone: +91 8353944900

43. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable provisions of India's data-protection and information-technology framework.

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 provide India's current statutory framework for digital personal data protection, with provisions coming into force according to the notified phased commencement timeline.

MINLAP will update its privacy practices as additional provisions become applicable to the Company.

44. Important Privacy Notice

By using MINLAP, you acknowledge that:

• MINLAP may process information necessary to provide its services;
• Order information may need to be shared with vendors and delivery partners;
• Payment transactions may be processed by third-party payment providers;
• Technical information may be collected to operate and secure the platform;
• You should keep your login credentials and OTPs confidential;
• You may contact MINLAP regarding applicable privacy rights and grievances.