Terms of Service

Effective Date: 15 August 2026 | Last Updated: 15 August 2026

1. Introduction

Welcome to MINLAP, a technology-enabled marketplace operated by Roxonic Private Limited ("MINLAP", "we", "us", "our" or "Company").

MINLAP provides a digital platform through its website, mobile applications and related services that enables customers to discover products, connect with participating vendors, place orders, make online payments and receive products through available delivery services.

These Terms of Service ("Terms") govern your access to and use of the MINLAP website, mobile application, marketplace and associated services.

By accessing, registering on, browsing, or using MINLAP, or by placing an order through the platform, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use MINLAP.

2. About MINLAP

MINLAP operates as an online marketplace and technology platform.

The platform may facilitate interactions between:

• Customers;
• Independent vendors/suppliers;
• Delivery partners/riders;
• Payment service providers; and
• Other service providers required to operate the platform.

Unless expressly stated otherwise, MINLAP itself may not manufacture, own, stock or directly sell every product listed on the platform.

Products may be supplied by independent vendors participating on the MINLAP marketplace.

Accordingly, certain responsibilities relating to product quality, availability, descriptions, packaging and fulfilment may belong to the respective vendor.

MINLAP facilitates the technology and marketplace experience and may provide additional services relating to payments, order management, customer support and delivery coordination.

3. Acceptance of Terms

By using MINLAP, you confirm that:

• You have read and understood these Terms.
• You agree to comply with these Terms.
• You will comply with applicable laws and regulations.
• The information provided by you is accurate and complete.
• You have the legal capacity to enter into a binding agreement.
• You will use MINLAP only for lawful purposes.

If you are using MINLAP on behalf of a business or another legal entity, you represent that you have authority to accept these Terms on its behalf.

4. Eligibility

MINLAP is intended for users who are legally capable of entering into contracts under applicable Indian law.

Users below 18 years of age should not independently create accounts or place orders through MINLAP.

By using the platform, you represent that you satisfy the applicable eligibility requirements.

5. Account Registration

Certain features of MINLAP may require you to create an account.

You agree to provide accurate and current information, including where applicable:

• Name;
• Mobile number;
• Email address;
• Delivery address;
• Other information required for account or order processing.

You are responsible for maintaining the confidentiality of your account credentials.

You must immediately notify MINLAP if you believe that:

• Your account has been accessed without authorization;
• Your credentials have been compromised; or
• Your account is being misused.

MINLAP may suspend or restrict an account where there is reasonable evidence of fraud, abuse, unauthorized activity or violation of these Terms.

6. Marketplace and Vendors

MINLAP may host product listings from independent vendors.

Vendors may be responsible for:

• Product availability;
• Product descriptions;
• Product specifications;
• Product pricing supplied to MINLAP;
• Product quality;
• Packaging;
• Applicable product warranties;
• Product legality and regulatory compliance;
• Fulfilment of accepted orders.

MINLAP may take reasonable steps to verify participating vendors and may suspend or remove vendors that violate applicable laws or MINLAP policies.

However, vendor participation does not constitute an unconditional guarantee by MINLAP regarding every product or vendor.

7. Product Information

Product information displayed on MINLAP may include:

• Product name;
• Description;
• Images;
• Specifications;
• Price;
• Minimum order requirements;
• Vendor information;
• Availability;
• Applicable taxes;
• Delivery information.

MINLAP endeavours to display accurate information.

However, product images may vary slightly from the actual product because of photography, lighting, display settings, packaging changes or manufacturer variations.

Where there is a material discrepancy, customers may be entitled to remedies in accordance with applicable law and MINLAP's Return & Exchange Policy.

8. Product Availability

All products are subject to availability.

A product appearing on MINLAP does not necessarily guarantee that the product will remain available until checkout or fulfilment.

If a product becomes unavailable after an order is placed, MINLAP or the applicable vendor may cancel the affected order or item.

Where payment has already been collected and a refund is due, the refund will be processed in accordance with the applicable Payment Policy.

9. Pricing

Product prices are displayed in Indian Rupees (INR), unless otherwise stated.

The final order amount may include:

• Product price;
• Applicable taxes;
• Delivery charges;
• Discounts;
• Promotional benefits;
• Other charges disclosed before payment.

MINLAP reserves the right to correct pricing or listing errors.

If an obvious pricing or listing error is identified after an order has been placed, MINLAP may contact the customer regarding the available options, subject to applicable law.

10. Minimum Order Requirements

Certain products or vendors may have minimum order quantities or minimum order values.

Where applicable, the minimum requirement will be displayed before checkout.

MINLAP may prevent an order from being placed where the applicable minimum requirement has not been satisfied.

11. Placing an Order

To place an order, you may be required to:

• Select products;
• Add them to your cart;
• Provide or confirm your delivery information;
• Review the order;
• Select an available payment method;
• Complete payment; and
• Receive order confirmation.

An order is not necessarily accepted merely because you have added a product to your cart or initiated a payment.

MINLAP may accept, reject or cancel an order in accordance with these Terms and applicable law.

12. Order Confirmation

After successful payment and order processing, MINLAP may provide an order confirmation through the application, website, email, SMS or other available communication channels.

The confirmation may contain:

• Order number;
• Product details;
• Quantity;
• Vendor details;
• Price;
• Delivery information;
• Payment information;
• Estimated delivery information.

Customers should retain their order confirmation for future reference.

13. Order Cancellation

Orders may be cancelled in accordance with MINLAP's applicable cancellation, payment and return policies.

MINLAP or the applicable vendor may cancel an order where reasonably necessary, including due to:

• Product unavailability;
• Vendor inability to fulfil the order;
• Incorrect product information;
• Incorrect pricing;
• Payment failure;
• Suspected fraudulent activity;
• Serviceability limitations;
• Technical problems;
• Operational circumstances;
• Events beyond reasonable control.

Where a paid order is cancelled and a refund is applicable, the refund will be processed in accordance with the Payment Policy.

14. Payments

MINLAP currently supports online payment methods made available through its payment service providers.

Available payment methods may include, depending on availability:

• UPI;
• Debit cards;
• Credit cards;
• Net banking;
• Wallets;
• Other supported digital payment methods.

Payment transactions may be processed through third-party payment processors.

MINLAP does not intentionally store sensitive payment credentials such as UPI PINs or complete card authentication information.

Additional payment terms are provided in the Payment Policy.

15. Failed or Unsuccessful Payments

If a payment fails, the order may not be confirmed.

If an amount is debited from your account despite an unsuccessful order, MINLAP may coordinate with the payment service provider to verify the transaction.

Where a refund is applicable, the amount will be processed according to the applicable payment provider's procedures and MINLAP's Payment Policy.

16. Delivery

MINLAP may facilitate delivery through participating delivery partners or riders.

Delivery availability depends on the serviceable location, product, vendor and operational conditions.

Estimated delivery times are provided for convenience and may change due to:

• Vendor preparation;
• Product availability;
• Rider availability;
• Traffic;
• Weather;
• Public restrictions;
• Operational disruptions;
• Incorrect delivery information;
• Events beyond reasonable control.

For complete delivery terms, please refer to the Shipping Policy.

17. Delivery Address

Customers are responsible for providing accurate delivery information.

This may include:

• Full address;
• Pincode;
• Landmark;
• Mobile number;
• Recipient name.

MINLAP is not responsible for delays or failed delivery resulting directly from incorrect or incomplete information provided by the customer, subject to applicable law.

18. Customer Responsibilities During Delivery

Customers should make reasonable efforts to be available to receive their orders.

Delivery may be affected if:

• The customer cannot be contacted;
• Nobody is available at the delivery address;
• The address is incorrect;
• Access to the delivery location is unavailable;
• The customer refuses the order.

The consequences of a failed delivery will depend on the circumstances and applicable MINLAP policies.

19. Returns, Replacements and Refunds

MINLAP does not provide an unrestricted "change of mind" return for every product.

Return, replacement and refund eligibility may depend on:

• Product category;
• Vendor;
• Nature of the issue;
• Product condition;
• Applicable product-specific policy;
• Applicable law.

Eligible issues may include, where applicable:

• Incorrect product;
• Damaged product;
• Missing product;
• Materially different product;
• Genuine quality issue;
• Other legally recognized grounds.

Customers should report eligible issues promptly after delivery.

The complete process is described in MINLAP's Return & Exchange Policy.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

20. Prohibited Activities

You must not use MINLAP to:

• Conduct unlawful activities;
• Commit fraud;
• Use stolen payment instruments;
• Create fake or multiple accounts for abusive purposes;
• Manipulate orders;
• Abuse promotional offers;
• Submit fraudulent refund or replacement claims;
• Harass customers, vendors, riders or MINLAP personnel;
• Impersonate another person or entity;
• Attempt unauthorized access to MINLAP systems;
• Introduce malware or malicious code;
• Scrape or systematically copy platform data without authorization;
• Reverse engineer the platform except where permitted by law;
• Interfere with platform operations;
• Use MINLAP in violation of applicable laws.

MINLAP may take appropriate action against accounts involved in prohibited activities.

21. Promotions and Offers

MINLAP may provide promotional offers, coupons, discounts, referral benefits or other promotional programs.

Each promotion may have additional terms, including:

• Eligibility requirements;
• Minimum order values;
• Usage limits;
• Expiration dates;
• Product restrictions;
• Geographic restrictions.

Promotions cannot be exchanged for cash unless expressly stated.

MINLAP may withdraw or modify a promotion where reasonably necessary, subject to applicable law and the terms of the particular promotion.

22. Reviews and User Content

MINLAP may allow users to submit:

• Reviews;
• Ratings;
• Photographs;
• Feedback;
• Comments;
• Other content.

You represent that content submitted by you:

• Is truthful to the best of your knowledge;
• Does not violate another person's rights;
• Does not contain unlawful or abusive material;
• Does not contain malicious code;
• Does not infringe intellectual property rights.

MINLAP may moderate, remove or restrict content that violates platform policies or applicable law.

23. Intellectual Property

MINLAP and its associated software, website, application, design, graphics, logos, trademarks, text, databases and other proprietary materials are protected by applicable intellectual property laws.

The MINLAP name, logo and associated branding belong to their respective rights holder.

Except where expressly permitted, you may not:

• Copy;
• Reproduce;
• Modify;
• Distribute;
• Republish;
• Sell;
• License;
• Reverse engineer; or
• Commercially exploit

MINLAP's proprietary materials without prior authorization.

Third-party trademarks and product brands remain the property of their respective owners.

24. Third-Party Services

MINLAP may use third-party services to provide platform functionality.

These may include services relating to:

• Payments;
• Maps;
• Authentication;
• SMS;
• Email;
• Cloud hosting;
• Analytics;
• Delivery;
• Security;
• Customer support.

Your use of certain third-party services may also be subject to the applicable third party's terms and policies.

25. Privacy

Your use of MINLAP is also governed by the MINLAP Privacy Policy.

The Privacy Policy explains how MINLAP collects, uses, stores and processes personal information.

By using MINLAP, you acknowledge that you have reviewed the Privacy Policy.

26. Platform Availability

MINLAP aims to provide reliable access to its platform but does not guarantee that the website, application or services will always be:

• Available;
• Uninterrupted;
• Error-free;
• Secure from every possible threat;
• Free from technical issues.

Temporary interruptions may occur because of:

• Maintenance;
• Updates;
• Technical failures;
• Internet or telecommunications issues;
• Third-party service interruptions;
• Security incidents;
• Events beyond reasonable control.

27. Suspension and Termination

MINLAP may suspend, restrict or terminate access to an account where reasonably necessary, including in cases involving:

• Fraud;
• Misuse;
• Violation of these Terms;
• Illegal activities;
• Security concerns;
• Repeated abuse;
• Unauthorized access;
• Directions from competent authorities.

Termination of an account does not automatically remove rights or obligations that arose before termination.

28. Disclaimer

To the maximum extent permitted by applicable law, MINLAP provides its technology platform and related services on an "as available" basis.

MINLAP does not guarantee that every product listed by an independent vendor will always meet every expectation of a customer.

However, nothing in these Terms is intended to exclude statutory consumer rights, warranties or protections that cannot legally be excluded.

29. Limitation of Liability

To the maximum extent permitted under applicable law, MINLAP shall not be liable for indirect, incidental, special or consequential losses arising from the use of the platform.

This may include losses resulting from:

• Temporary platform unavailability;
• Third-party service interruptions;
• Delays caused by circumstances outside MINLAP's reasonable control;
• Vendor-related circumstances;
• Delivery-partner-related circumstances;
• Customer-provided incorrect information.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

30. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Roxonic Private Limited, MINLAP and their respective personnel from claims, losses, liabilities or expenses arising from your:

• Violation of these Terms;
• Unlawful use of the platform;
• Fraudulent activities;
• Misuse of another person's information;
• Infringement of third-party rights;
• Violation of applicable law.

This provision does not limit any rights available to consumers under mandatory applicable law.

31. Force Majeure

MINLAP shall not be responsible for delay or failure caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters;
• Floods;
• Earthquakes;
• Extreme weather;
• Fire;
• War;
• Civil disturbances;
• Government restrictions;
• Strikes;
• Epidemics or pandemics;
• Infrastructure failures;
• Internet or telecommunications failures;
• Cybersecurity incidents;
• Third-party service failures.

MINLAP will take reasonable steps to restore affected services where practicable.

32. Changes to These Terms

MINLAP may modify these Terms from time to time to reflect:

• Changes in the platform;
• New services;
• Changes in business practices;
• Changes in applicable law;
• Security requirements;
• Regulatory requirements.

The updated Terms will be published on the MINLAP website.

The Last Updated date at the beginning of this page will indicate the latest revision.

Where legally required, MINLAP will provide appropriate notice of material changes.

33. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of India.

Nothing in these Terms is intended to prevent a consumer from exercising any mandatory statutory right or remedy available under applicable law.

34. Dispute Resolution

MINLAP encourages customers to first contact customer support to resolve complaints or disputes.

Where a dispute cannot be resolved through customer support, the parties may pursue remedies available under applicable Indian law.

Nothing in these Terms prevents a consumer from approaching an appropriate consumer forum, regulatory authority, court or other competent authority where permitted by law.

35. Grievance Redressal

MINLAP has designated a Grievance Officer for handling complaints and grievances relating to the platform.

Grievance Officer
Name: Roshan Kumar
Designation: Grievance Officer
Company: Roxonic Private Limited
Brand: MINLAP
Phone: +91 8353944900
Email: support@minlap.com

Customers may contact the above details regarding:

• Orders;
• Payments;
• Delivery;
• Products;
• Refunds;
• Replacements;
• Account issues;
• Platform complaints;
• Other grievances relating to MINLAP.

MINLAP will endeavour to acknowledge and address grievances within the timelines prescribed under applicable law.

The Government of India's National Consumer Helpline also provides a separate pre-litigation grievance channel for consumers.

36. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or severed to the minimum extent necessary.

The remaining provisions shall continue to remain effective to the extent permitted by law.

37. Entire Agreement

These Terms, together with the MINLAP:

• Privacy Policy;
• Payment Policy;
• Return & Exchange Policy;
• Shipping Policy;
• Product-specific terms where applicable; and
• Other applicable policies published by MINLAP

constitute the applicable terms governing your use of MINLAP.

38. Contact Us

For questions, support requests or complaints relating to these Terms:
Roxonic Private Limited
Brand: MINLAP
CIN: U62090JH2025PTC025912
Phone: +91 8353944900
Email: support@minlap.com
Grievance Officer: Roshan Kumar

© 2026 Roxonic Private Limited. All rights reserved.